Privacy Policy

Introduction

This Privacy Policy describes how Proxnon Technology Private Limited and its affiliates (collectively referred to as “Proxnon Technology Private Limited”, “we”, “our”, or “us”) collect, use, store, share, protect, and process your personal data through our website https://proxshop.in/ (the “Platform”).

Please note:

  • You may browse certain sections of the Platform without registering.

  • We do not offer any products or services outside India.

  • Your personal data will primarily be stored and processed within India.

By accessing or using the Platform, providing your information, or availing any product or service, you agree to this Privacy Policy, our Terms of Use, and applicable laws of India relating to data protection and privacy. If you do not agree, please do not use the Platform.

1. Collection of Information

We may collect personal data when you access, use, or interact with our Platform or services. This may include:

a) Personal Information

  • Name

  • Address

  • Email address

  • Mobile number

  • Date of birth

b) Identity & KYC Information

  • Identity proof or address proof submitted for verification purposes, where applicable

c) Transaction Information

  • Order details

  • Payment history

  • Billing and delivery information

d) Technical & Behavioral Information

  • IP address

  • Browser type

  • Device information

  • Pages visited, browsing behavior, and interaction patterns on the Platform

👉 Sensitive personal data, such as bank details, debit/credit card information, or other financial data, is collected only with your consent and processed through secure, compliant payment gateways in accordance with applicable laws.

You may choose not to provide certain information; however, this may limit your ability to access specific features or services.

2. Usage of Information

We use your information for the following purposes:

  • Processing orders and completing transactions

  • Providing, operating, and improving our services

  • Managing user accounts and customer support

  • Personalizing user experience and recommendations

  • Communicating service updates, offers, and promotions

  • Resolving disputes, troubleshooting issues, and responding to queries

  • Preventing fraud, unauthorized access, and illegal activities

  • Conducting internal analysis, research, and audits

  • Enforcing our Terms & Conditions and legal rights

3. Sharing of Information

We may share your personal data only when necessary and limited to the following parties:

  • Our group companies and affiliates

  • Sellers, vendors, and logistics partners involved in order fulfillment

  • Payment gateway providers and financial service partners

  • Technology service providers for hosting, analytics, and security

  • Government authorities, regulators, or law enforcement agencies, when required by law

🚫 We do not sell, rent, or trade your personal information to third parties.

All third-party access is strictly limited to lawful and legitimate business purposes.

4. Security Measures

We implement reasonable technical, administrative, and physical security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. By using the Platform, you acknowledge and accept the inherent risks associated with online data transmission.

You are responsible for maintaining the confidentiality of your login credentials and account information.

5. Data Retention & Deletion

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, enforcing agreements, and meeting regulatory requirements under applicable Indian laws.

Retention Periods

  • Account & profile information is retained for the duration your account remains active and for up to 7 years thereafter, or as required under applicable tax, accounting, or legal obligations.

  • Transaction and payment-related data may be retained for a minimum period mandated by Indian laws, including taxation, financial reporting, audit, and anti-fraud regulations.

  • Customer support communications and grievance records may be retained for a reasonable period to resolve disputes and improve services.

Deletion Requests

You may request deletion of your account and associated personal data by contacting us using the details provided below or through available account settings.

Please note:

  • Data deletion may be delayed or partially declined if retention is required for legal compliance, ongoing disputes, claims, fraud prevention, or regulatory obligations.

  • Upon deletion, certain information may be retained in anonymized or aggregated form for analytics, research, security, and business intelligence purposes, which will not identify you personally.

6. Your Rights

You have the right to:

  • Access, review, and update your personal information

  • Correct inaccurate or incomplete data

  • Withdraw consent for data processing (subject to legal and contractual limitations)

  • Request account deletion, subject to verification and legal requirements

Requests may be denied or limited where required by law.

7. Consent

By using the Platform, you provide your free, informed, and explicit consent to the collection, storage, processing, and sharing of your personal data in accordance with this Privacy Policy.

If you provide personal information relating to another individual, you confirm that you have obtained their consent to do so.

You may withdraw your consent by writing to our Grievance Officer. Please note that withdrawal of consent will not apply retrospectively.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements.

Updated versions will be posted on the Platform. Continued use of the Platform after such changes constitutes acceptance of the revised Privacy Policy.

Grievance Officer

In accordance with applicable Indian laws, the details of our Grievance Officer are provided below:

Name: Deepak (DIN)
Company: Proxnon Technology Private Limited
Address: Shop No. 96, Jaipur House, Jaipur House, Agra, Agra, Uttar Pradesh – 282002
📞 Phone: +91 9368435227
📧 Email: Proxnon465@gmail.com | ankit@proxshop.in
⏰ Support Hours: Monday to Friday (9:00 AM – 6:00 PM)